The Omni-Channel Engine delivers seamless virtual agent conversations in every channel – voice, text, chat, social and mobile.

10 YEARS OF ARTIFICIAL INTELLIGENCE EXPERTISE

SmartAction is a unique Artificial Intelligence solution that is powered by a central ‘brain’.

Meet IVA® (Intelligent Virtual Agent).

SmartAction’s disruptive call automation solution takes ground-breaking artificial intelligence and infuses it with state of the art speech recognition capabilities. This creates a customer service experience that rivals that of a live agent and performs tasks that no other voice self-service platform can do. Automating conversations you never thought possible.

“We have seen tangible and rising ROI returns of more than $30,000 monthly savings, and as a direct result of implementing the SmartAction solution, (our customer service ranking) has dramatically improved”

John Wells Call Center Manager • High Power International

GIVE SELF-SERVICE CUSTOMERS THE EXPERIENCE THEY EXPECT

Once configured in voice, all solutions are then available to deploy as a chatbot, in any combination of web chat, SMS text, Facebook Messenger or Skype. Omni-Bot uses Artificial Intelligence and 100% natural language capabilities to seamlessly automate complex, repetitive tasks that agents are handling today. This frees up agents to handle value add conversations that deliver improved ROI.

Omni-Bot delivers a 360 degree omni-channel experience with seamless, consistent voice and chat – without forcing the customer to switch channels, and allowing them to complete complex transactions, as well.

OMNICHANNEL SELF-SERVICE

Hover for More

Customers choose their channel and you will deliver easy to use, intelligent self service.

TRANSACTION BASED BOTS

Hover for More
Offer more than just a knowledge management tool – allow customers to complete complex transactions.

AVOID SILOED CHANNELS

Hover for More
Implement one AI engine that you can use for a consistent voice and chat experience. One that is seamless across channels.

AI plus an AGENT

Hover for More
Orchestrating amazing customer experiences by including agents where needed – without forcing the customer to switch channels.

“SmartAction has provided us with much needed capacity on high call volume days, meaning our members get serviced faster. Furthermore, IVA provides our members with another option for placing a request for roadside assistance.”

Director Membership Sales & Service • Canadian Motor Club

Artificial Intelligence

Automates conversations never before possible. No need to train multiple AI engines.

Once configured in voice deploy fast in message based channels.

Cloud Based Platform

Scales with peak demand.

Minimal IT resources and time commitment.

100% Natural Language

Reduces customer effort by accurately recognising speech or text and understanding meaning and intent.

Limits agent involvement by dynamically responding with personalised context relevant, accurate answers.

Transactional

Handles knowledge base questions and dynamic, complex questions that follow.

Offers consistent experience across all channels including voice.

Agent Access

Mimics IVR best practices.

Connects customers to agents for out of scope enquiries.

Eliminates customer need to change channels.

Arms agents with relevant data from conversation to deliver an effort free experience.

Intuitive UI

Meets customers in their message based channel of choice.

Enables both mobile and desktop engagements.

Dynamic Media

Carousel displays multiple images or products for easy selection.

Streamlines ordering and scheduling processes.

Enhances in-chat user experience.

Integrate with Systems Already in Place

Requires significantly less IT effort, only exposing data required.

Provides personalised experiences for each customer.

Questions about SmartAction? Ask Our Experts.

Contact Us

INDUSTRY SECTORS

column1-image1Financial Services

column2-image1Utilities

column3-image1Insurance

column1-image2Retail

column2-image1Travel & Hospitality

column3-image1Service Providers