SmartAction Customer Case Studies

Read how L&G creates easy, streamlined customer experiences through Voice & Text.

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Read how AAA eliminated customer wait times & reduced costs by 50% with innovative self-service.

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Read how JB Medical handled outbound patient reorders, expanding to self-service authentication.

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Read how ‘Group O’ drove 20% plus cost savings in less than 18 months for three specific call types.

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Read how this office supply retailer saves 15% in live agent costs with improved order return process.

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Read how RCCL cut customer effort in half and streamlined the handoff between automation and agents.

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Read how truck rentals via SMS text increased by over 1,000 additional confirmations per month.

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Solution Brochures & Infographics

Read about customer self-service for the complex but repetitive tasks that your agents are handling today.

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Read how to take your call centre into every customer medium to meet their demands for self-service.

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Peer into the Future of Customer Experience. The technology needed to be competitive & successful in 2020.

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