Intelligent Voice

SmartAction’s IVA^® provides self-service customers with seamless voice conversations. Calls are handled faster for an improved customer experience.

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Intelligent Bots

SmartAction’s IVA^® handles customer Bot engagements as efficiently as a voice conversation across many digital channels such as Skype, SMS, Facebook and Chat.

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Omni-Channel

SmartAction’s IVA^® is powered by a central ‘brain’ ensuring customers can connect through whichever channels they prefer fulfilling their demands for self-service.

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Weeks Average Implementation

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Savings over Live Agents

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Decrease in Customer Effort

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Integration with Systems

“The SmartAction scheduling application developed for Terminix excels using 100% natural language and advanced speech recognition throughout all calls.”

Vice President Contact Centers • Terminix International

Effortless Customer Experience

Give customers the self-service experience they expect with contextual, natural conversations that understand your customer’s intent. A key differentiator that will build your brand reputation.

Automate Your Services

Automate conversations you never thought possible, turning complex processes into effortless self-service experiences. From simple outbound appointment reminders or inbound payment processing, to complex 3-factor customer authentication,

Omni-Channel

One central ‘brain’ enables you to combine voice and chatbot functions. Providing AI powered contact centre automation across any combination of web chat, SMS text, Facebook Messenger and Skype.

Swift Implementation

From concept to Go-Live in a few weeks with painless integration across 99% of databases, web services, PBX and call agent support applications. And the call data acquired is used to continuously improve your customer’s experience.